Your IT infrastructure,
always on.
We look after office IT in Thane and Mumbai: AMC contracts, same-day call visits, asset tracking, IT rental and custom software. One phone number for all of it.
AMC visits · Break-fix calls · Laptop rentals · Asset audits · Network & CCTV work
AMC contracts 4 hr response
- Scheduled preventive maintenance visits
- Response time written into your contract
- Monthly, quarterly or annual plans
Call visits Same day
- Engineer for urgent issues, no contract needed
- Billed per visit, quoted before work starts
- Job report after every visit
IT rental Daily · monthly
- Laptops, desktops, servers and projectors
- Delivery, setup and pickup included
- Same-day swap if something fails
Custom software Web · apps · ERP
- Websites, web apps and mobile apps
- ERP, CRM, billing and inventory software
- Built and supported by the same team
What you get with Ashwell.
From a single repair to a full AMC across branches, this is what working with us looks like.
One point of contact
Hardware, software, AMC, rentals and asset records, all handled by the same team. One number to call.
Written response times
Every AMC contract states the response time in writing: 4 hours for logged tickets.
Experienced field engineers
Trained technicians who come prepared and aim to fix the problem on the first visit.
Transparent reporting
You get a job report after every visit, with the work done and any parts replaced.
Flexible contracts
Monthly, quarterly or annual plans. Add or remove machines as your office grows.
Multi-site coverage
One office or several branches across Thane and Mumbai, covered under one contract.
Find the right service in 10 seconds.
Answer two quick questions and we'll point you to the service that fits.
What's going on?
Do you already have an active contract with us?
Call Visit Services
On-demand engineer dispatch for urgent issues, usually same-day.
Industries we work with.
We also build custom software for your industry.
Websites, apps and business software, built by us and supported by us after launch.
Check your ticket status.
Enter the ticket ID from your email and the last 4 digits of the phone number you used.
Tell us about your setup. We'll suggest the right plan.
Share your current setup and we'll come back with an AMC, call-visit or rental plan sized to your team, usually within one business day.
Why offices in Thane and Mumbai work with us.
Experienced field engineers
Hands-on technicians for hardware, networking and software support.
Response times in writing
The response time for your AMC is written into the contract.
Transparent records
Every asset, contract and visit is recorded, so you always know what you have and what was done.
Flexible contract terms
Monthly, quarterly or annual AMC plans, sized to your team and budget.
Our commitments to every client.
The standards we work to on every contract. Exact terms are written into your agreement.
4-hour response, AMC clients
Every logged ticket gets an engineer response within 4 hours.
Same-day dispatch, call visits
Requests outside a contract are attended the same working day.
Service credits, as per contract
Where your contract includes service credits, a missed response window is adjusted on your invoice as agreed.
Trained engineers on site
Our engineers are trained on our visit and reporting process before they go to a client site.
How it works
From your first call to the job report, every request follows the same steps.
How a request is handled.
Whatever the service, every request is logged, assigned and closed the same way.
Log a request
Call, email or WhatsApp us. Every request gets a ticket ID and a priority.
Engineer dispatched
An available engineer is assigned and we share an expected arrival time with you.
On-site resolution
Work is carried out on site and the ticket status is updated as it progresses.
Report & sign-off
A job report is shared and the ticket is closed within the agreed SLA window.
Four ways to reach us.
Response and resolution targets, by request type.
Every ticket gets a priority when it is logged. The priority decides how quickly an engineer is sent, and we tell you the target time when we confirm your ticket.
Before you reach out.
Contractual (AMC) visits are scheduled preventive checks under a fixed-term contract. Call Visits are one-off, on-demand dispatches for issues outside that schedule, billed per visit.
Yes. Rentals are available daily, monthly or for the length of a project, with delivery, setup and pickup included.
Yes. We cover offices with several branches, with one point of contact for reporting and billing.
Every asset is tagged and logged at onboarding, with warranty, service history and location kept up to date through Asset Services.
Standard response is within 4 hours for AMC clients and same-day for call visits.
If your contract includes service credits, they're applied as agreed. Either way, we'll explain what went wrong and how we're fixing it.
Both. Alongside IT support, our team builds and maintains custom web applications, internal tools and company websites. See the Services page for details.
We work across Thane and Mumbai. For other locations, get in touch and we'll confirm.
Yes. Most rental plans include a buy-back or upgrade option at the end of the term.
AMC contracts are billed monthly, quarterly or annually as agreed; call visits and rentals are invoiced per visit or per term. Payment terms are agreed in your quote or contract.
Yes. If a device is still under manufacturer warranty, we handle the claim for you. Parts and labour outside warranty are quoted before any work begins.
Call, WhatsApp or use the contact form. We'll understand your requirement and send you a proposal.
Our services.
From buying and installing hardware to building the software your team uses, here's everything we do.
Hardware Services
Procurement, installation, repair and maintenance for desktops, laptops, servers, printers and networking equipment.
- Desktop, laptop & server procurement
- On-site installation & configuration
- Component-level repair & replacement
- Printer, scanner & peripheral upkeep
Software Services
OS setup, licensing and security updates, plus custom websites, apps and internal tools.
- Custom web & business application development
- Company websites & customer-facing portals
- Internal team tools & workflow apps
- OS imaging, bulk deployment & licensing
- Security patching & updates
- Ongoing app support & maintenance
Contractual Visit Services
Scheduled AMC visits under a fixed-term contract, with preventive maintenance on dates you can plan around.
- Monthly, quarterly & annual plans
- Scheduled preventive maintenance
- Priority SLA response windows
- Digital visit & compliance reports
Call Visit Services
An engineer for urgent issues outside a contract, billed per visit.
- Same-day engineer dispatch
- Transparent per-visit billing
- Ticket status updates
- Emergency escalation support
Asset Services
Tagging, inventory audits, warranty records and safe disposal of old hardware.
- Asset tagging & barcoding
- Periodic inventory audits
- Warranty & AMC record-keeping
- Secure end-of-life disposal
IT Rental
Short and long-term rental of laptops, desktops, servers and peripherals for events, projects and scale-ups.
- Daily, monthly & yearly plans
- Delivery, setup & configuration
- Same-day swap on failure
- Buy-back & upgrade options
We also build custom software for your industry.
Websites, apps and business software for your industry, built and supported by the same team that handles your IT.
Websites
Business websites and customer-facing portals, built to represent your brand and convert visitors.
Custom developmentWeb Applications
Full-featured web apps for booking, ordering, tracking or managing your business online.
Custom developmentMobile Apps
Android and iOS apps for customers or field staff, built to work alongside your existing systems.
Custom developmentE-commerce Solutions
Online stores with catalog, payments and order management, built and hosted end to end.
Custom developmentInternal Software
Workflow tools and dashboards built around how your team works.
Custom developmentTextile Software
Production, inventory and order-tracking systems built for the textile industry's workflow.
Industry-specificERP Systems
A custom ERP that ties your operations, inventory and reporting together.
Custom developmentLogistics Container Software
Container and fleet tracking systems built to give you real-time visibility over your logistics chain.
Industry-specificPharma Software
Batch tracking, compliance and inventory systems built for pharma industry requirements.
Industry-specificSociety Software
Housing society management: maintenance billing, visitor logs and resident records in one place.
Industry-specificBilling & Inventory Software
GST billing, stock and purchase tracking, set up the way your business runs.
Custom developmentCRM Software
Leads, follow-ups and customer history in one place, with simple reports for your team.
Custom developmentThe complete list of what we cover.
The full list of work we take on.
Structural cabling & networking services
Server / desktop / laptop / workstations
Active Directory & firewall administration, security policy maintenance
Data backup / storage
Antivirus management / firewall / ATP services
Software licensing
Wi-Fi solutions / routers / switches / all types of IT hardware accessories
Printer / scanner / projector
Cloud solution & services
Mobility, PRI & leased line services
Video & audio conferencing
Analog & IP-based CCTV surveillance cameras
Home automation system
Time & attendance and access control system
Web solutions (domain hosting / web hosting / mail hosting)
Power backup solution - UPS systems
The hardware brands we procure & support.
Dell
HP
Apple
Lenovo
Acer
Asus
Toshiba
How we build your web app, website or internal tool.
We plan it with you, build it in stages, and keep supporting it after launch.
Scope & design
We map what the app, site or tool actually needs to do before writing a line of code.
Build in stages
You see working versions as we go and can give feedback along the way.
Test & launch
QA'd, deployed and handed over with documentation your team can actually use.
Support it after
The same team that built it keeps maintaining and improving it.
Rent laptops, desktops and servers instead of buying.
Laptops, desktops, servers and peripherals on short or long-term rental, delivered, configured and swapped out if something fails. Built for events, project teams and fast-growing offices.
Tell us what you need and we'll send a quote.
Pick your equipment, quantity and duration below. Exact pricing depends on availability and term, but this gets your request to us pre-filled and ready to send.
A full range of enterprise-grade equipment.
From request to delivery, in four steps.
Tell us what you need
Equipment type, quantity and how long you need it: a few days, a month or the whole project.
Get a quote
We send a per-unit rate for your quantity and duration, usually within one working day.
Delivery & setup
Equipment is delivered, configured and tested on-site before your team touches it.
Swap or return
Same-day swap if anything fails during the rental, and pickup when the term ends.
Quick answers before you ask.
Daily rentals are available for short events; most business rentals run monthly with no long-term lock-in required.
We replace it, usually the same day, at no extra cost.
Yes, every rental includes delivery, on-site configuration and pickup at the end of the term.
A refundable deposit or purchase order is required for most rentals, adjusted against your invoice or returned in full once equipment is picked up in working condition.
Started in Thane in 2018 by Nilesh Dhande.
Nilesh Dhande started Ashwell IT Solutions in Thane in 2018. The idea was simple: give offices one dependable IT partner who picks up the phone, comes when promised and explains the work clearly.
Today we look after offices across Thane and Mumbai, from single-office AMC contracts to asset tracking for companies with many devices. Alongside support, we rent out IT equipment and build websites and business software.
Vision & Mission
Growing India, one client at a time
To enhance our expertise and allocate our human as well as technological resources to benefit our esteemed clients, and thereby the overall development of the company - taking a step towards the growth of a leading, growing India.
Best & updated IT, for every scale
To provide the best and updated IT products, services and IT solutions to India’s small & midsize enterprises, large corporates and government bodies - helping them grow their business.
Where and how we work.
How we've grown.
We started with hardware support and AMC contracts for offices in Thane. Over the years, we expanded our services to include IT rentals, asset tracking, networking, cybersecurity and custom software development helping businesses manage their IT needs under one roof.
Our focus has always been on reliable support, practical solutions and long-term client relationships. We understand that even a small IT issue can disrupt an entire workday, so we aim to resolve problems efficiently and keep business operations running smoothly.
The way we work has stayed the same. Every request gets a ticket number, every visit ends with a job report, and every client has one number to call.
Today, we bring together hardware support, preventive maintenance, equipment rentals and software solutions through a single, coordinated service experience.
Our commitment is simple: dependable IT support, transparent communication and solutions that grow with your business.
The Ashwell team.
I started Ashwell in 2018 with a simple aim: when an office calls us, they should get a straight answer, an engineer who comes when we said, and a clear report of what was done. That is still how we work today, whether it's one laptop or a full office AMC.
Privacy Policy
We keep this simple. This page explains what information we collect through this website, why we need it, how long we keep it, and the choices you have.
On this page, "Ashwell", "we" and "us" mean Ashwell IT Solutions.
At a glance
On this page
Information you give us
When you send a request through the "Get in Touch" form, we collect:
- Your full name and company name
- Your phone number and email address
- The service you need and the message you write
If you use the rental requirement builder, the equipment, quantity, configuration and duration you choose are added to that same message.
Our chat assistant
"Ash" is an automated assistant that runs entirely inside your browser. What you type in the chat is not sent to us and not stored; it disappears when you close or reload the page. If you want our team to reply, please use the form, call or WhatsApp.
Information collected automatically
Our hosting provider records basic technical information when you visit, such as your IP address, browser type, pages opened and the time of your visit. This is used only to keep the website secure and running.
The website loads fonts from Google Fonts and brand logos from the Simple Icons image service, so those services receive your IP address when your browser requests them.
How we use your information
- To reply to your request and understand what you need
- To email you your ticket ID and updates on your request
- To prepare a quote, AMC proposal or rental offer you asked for
- To schedule visits and follow up on the same request
- To keep a record of requests we have received
- To protect the website from spam and misuse
We will not send you marketing messages without your consent.
Where your information is stored
Form submissions are processed using Google services (Google Apps Script and Google Sheets) and delivered to our business email. These providers handle data on our behalf under their own security and privacy terms, and their servers may be located outside India.
We share your information with government or law enforcement authorities only when we are legally required to.
How long we keep it
We keep enquiry details for up to 2 years from our last communication with you, then delete them. If you become a client, some records may be kept longer where your contract or the law requires it, for example for tax and accounting.
Keeping your information safe
Access to enquiry data is limited to team members who need it to respond to you, and we follow reasonable security practices. No method of sending or storing data over the internet is completely secure, so we cannot promise absolute security.
Your rights
Under the Digital Personal Data Protection Act, 2023 and other applicable Indian law, you can ask us to:
- Tell you what personal information we hold about you
- Correct or update information that is wrong
- Delete your information when it is no longer needed
- Stop using your information by withdrawing your consent
- Nominate another person to exercise these rights for you
Children
This website is meant for businesses and is not directed at anyone under 18. We do not knowingly collect personal information from children.
Links to other websites
Links to other websites, including WhatsApp, are governed by those services' own privacy policies.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date shown at the top.
Grievance Officer and contact
For any question, request or complaint about your personal data, contact our Grievance Officer.
Nilesh Dhande
Terms and Conditions
These terms are the ground rules for using our website, from quotes and the chat assistant to liability and governing law. By using the website, you agree to them.
On this page, "Ashwell", "we" and "us" mean Ashwell IT Solutions.
At a glance
On this page
About the information on this website
This website gives general information about our services. Response times, resolution targets, coverage areas, figures and examples are indicative. They are not an offer or a guarantee unless they are written into your contract.
Contracts, AMC and rentals
Every AMC, call visit, rental, software project or other service is governed by the written proposal, quotation or agreement for that engagement, including its pricing, SLA, deposit and payment terms.
Quote and rental requests
The quote form and rental requirement builder only send us a request. A request is not a confirmed order or booking. Availability, pricing and delivery are confirmed by us in writing.
Our chat assistant
"Ash" is an automated assistant that gives general answers based on pre-written information. Its replies are not advice, quotes or commitments. For anything specific to your setup, please speak to our team.
Enquiries
Please give accurate information when you contact us. Sending an enquiry does not oblige you to buy anything, or us to accept the work.
Intellectual property
The Ashwell IT Solutions name, logo, website design, text and images belong to Ashwell IT Solutions. You may not copy or reuse them for commercial purposes without our written permission.
Brand names such as Dell, HP, Apple, Lenovo, Acer, Asus and Toshiba belong to their respective owners. Mentioning them shows the hardware we work with and does not mean those companies endorse us.
Acceptable use
You agree not to:
- Try to hack, disrupt or gain unauthorised access to this website
- Send spam, automated or bulk submissions through our forms
- Upload or send harmful code, viruses or malware
- Submit false information or pretend to be someone else
Examples on this website
Examples and scenarios on this website are illustrative. Actual results depend on each situation and are not a guarantee of any specific outcome.
Third-party services and links
This website uses or links to services run by others, such as Google, WhatsApp and calling or email apps on your device. We are not responsible for their content, availability or policies.
No warranty
We try to keep this website accurate and available, but it is provided "as is". We do not promise it will always be error-free, uninterrupted or fully up to date.
Limitation of liability
To the extent permitted by law, Ashwell IT Solutions is not responsible for indirect or consequential loss arising from use of this website or reliance on its content. Nothing here limits liability that cannot be limited under Indian law.
Privacy
How we handle your information is explained in our Privacy Policy.
Changes to these terms
We may update these terms from time to time. The latest version will always be on this page, with the date shown at the top.
Governing law
These terms are governed by the laws of India. Any dispute relating to this website is subject to the courts at Thane, Maharashtra.
Severability
If any part of these terms is found invalid or unenforceable, that part will be limited or removed only as far as necessary, and the rest will continue to apply.
Contact
Questions about these terms can be sent to us directly.